Refund Policy

The plan opens the moment payment is confirmed and you begin using the service. There is no delayed delivery.

This matters for your right of withdrawal, explained below.

If you buy as a consumer in the EU, the Consumer Rights Directive (2011/83/EU) gives you 14 days to withdraw without giving a reason. The common belief that "digital products cannot be refunded" IS NOT CORRECT — the right exists, but it ends on a condition.

WHEN IT ENDS: under art.16(m), if you gave EXPRESS CONSENT to the service beginning before the 14 days are up AND acknowledged that this ends your right of withdrawal, the right falls away once the service has been supplied. We ask for that consent explicitly at checkout; without it the purchase does not complete.

IN PRACTICE: if you have not used the service, you get a full refund within 14 days. If you have started using it, the period already begun is not refunded — you cancel, keep access until the end of the period you paid for, and are not billed for the next one.

This is the same as common industry practice; the difference is that it states the condition under which the right ends rather than denying that the right exists.

OUR FAULT: if the service was unavailable for a prolonged period and we did not fix it within a reasonable time, we refund the affected period pro rata. Write to info@karobyte.com.

ACCIDENTAL RENEWAL: if a subscription renewed unused and you write to us within 7 days of the renewal, we refund it.

INCORRECT CHARGE: a double charge, or an amount you did not buy, is refunded unconditionally.

Paddle.com Market Ltd. may also refund under its own buyer terms, independently of this policy.

Add-ons (Support Desk, Extra Storage) are separate subscriptions and follow the same terms. Cancelling one does not affect your base plan.

Write to info@karobyte.com with your account e-mail and the purchase date. We decide within 5 working days.

You can also contact Paddle.com Market Ltd. directly, through the link on your invoice.

Approved refunds go back to the payment method used. Depending on your bank, 5–10 working days may pass before it reaches your account.

No payment is taken on the free plan, so no refund arises. You may move from a paid plan back to the free plan at any time.